33. If you were to start up again, what are the 3 things you would have done differently in hindsight?

I can’t think of three things.

The only one thing is my lack of experience in Microsoft. But I’ve finally remedied that this week – the whole operation’s gone over to voice recognition software, so I just scream out my orders and the computer does the rest!

34. Did you have any pleasant surprises?

Yes, mainly that I could succeed if I put my mind to it; and also that I was better at my job than I thought I was – after years of being held back by one boss or another, you start to genuinely wonder if you’re any good.

35. Before you became established, did you feel assured things would work out in the end?

I always take the view that every new day’s a bonus. I just took a day at a time and watched how things developed.